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10 Year Warranty

Applies to ADV Tennis Jet Pack and dampeners only



We are committed to providing you durable, well-engineered products. They are built to withstand all the action on the tennis court and to accompany you for years to come. If for any reason, within 10 years of purchase, your product has a defect due to workmanship, we will help you resolve the issue. This may include a broken zipper or ripped seam. 

Although our products are built to last for years, all materials do deteriorate over time from normal wear and tear. For this reason, we’re unable to repair or replace products due to normal wear and tear. 

We don't ask many questions for warranty submissions. Our only request is that prior to submitting your warranty claim, please ask yourself whether or not the issue is affecting the functionality of your product or the safety of your gear. We do our best to keep products in use for as long as possible. This is the best way to promote sustainability and keep items out of landfill - while continuing to allow us to innovate.


The Process

Once we receive your product (you will be responsible for the shipping costs), we will first try to repair it. If we’re not able to repair the product, we will send you a replacement. Please allow 14-28 days for warranties to be processed upon receiving them. 

Please note that "Out of Stock" products may not be available for replacement of the same model. We will do our best to replace your product with another model of equal value.


To start a warranty claim, email, please include:
- Order number
- Product name
- Issue description
- Photo and/or video of issue


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